I too suggest you avoid Frontier, having had financial difficulties with them.
I signed up to their Tanzania Savannah project last year. A local charity awarded me £100 towards the project cost, and sent the money directly to Frontier, but on my behalf. However, as I'd already paid the full amount, Frontier said that they'd return the £100 to me. Despite repeated assurances that they'd return the money, they've yet to do so after a year. They say that they've sent me emails explaining the situation, though somehow none have got through. I'm thoroughly sceptical that they even attempted to contact me, and even more sceptical that they intend to return the £100, either to me or the charity that donated it in the first place.
The project itself was also not as described. At the time of me signing up, the project involved monitoring puku, an endangered species of antelope. However, the project actually involved monitoring butterflies. According to the Tanzanian staff, we weren't able to get out to the puku as Frontier London weren't willing to repair the truck necessary to transport us from camp to the plains.
Tanzania is a wonderful place, and the Tanzanian staff are wonderful people.
But Frontier, as an organisation, has been wholly untrustworthy in my experience.
[Edit: after I posted this message, Frontier returned £95, retaining a £5 "administration fee". Whether there was a causal relationship between this post and them returning the money I can't say] |